Frequently asked questions

Overview

  1. In what order does inex24 process a tender?

  2. How are participants in a tender informed of new developments?

  3. Who may access inex24?

  4. How is it ensured that inex24 cannot access the data?

  5. Who has ownership of the data saved in inex24?

  6. What activities is inex24 notified of?

  7. How are inex24 users authenticated?

  8. Who can adjust data and what is the format of this data?

  9. Does this data contain personal data?

  10. Can the data be changed?

  11. How can a user export their data from the system?

  12. Who is authorised to close a process

  13. Can this process only be performed by the inquiring company?

  14. How long does the data of the concluded processes remain in the system?

  15. How is the settlement of the brokerage fee organised by inex24?

  16. Who ensures that the data entered is correct?

  17. How can an (individual) evaluation of the insurer be performed using inex24?

  18. Does inex24 offer additional benefits in terms of auditing standards/compliance?

  19. Can anyone now buy insurance using inex24?

  20. Do the development partners and/or pilot customers participate in inex24?

 

 1. In what order does inex24 process a tender?

A contractor or broker creates a tender using inex24, in which different insurers are invited to participate. The basic participation in the tender is regulated in the first phase "Invitation". The insurers participating in the "Invitation" can participate independently at further stages in the process, such as "Desk Quotation", "Prefinal" and "Closing".

2. How are participants in a tender informed of new developments?

Notifications of changes on the platform are only delivered to the system's internal Message Center. The user can also be informed of incoming messages via Push Mail to their saved email address. The user can set the notification interval between "deactivated" and 1 - 12 hours.

3. Who may access inex24?

All registered inex24 users with insurance companies, in-house brokers and insurance brokers have access rights. inex24 has exclusive access to the company administration and usage statistics, but not to the contents of the tender.

4. How is it ensured that inex24 cannot access the data?

Each user that is created in inex24 is assigned a roles and rights concept that authorises the user for specific processes. Only the administrator of the corresponding company may specify who (which person) holds a particular role. Only when a role is assigned can the corresponding person access the data.

5. Who has ownership of the data saved in inex24?

The customer retains ownership of data saved on the platform.

6. What activities is inex24 notified of?

inex24 only has access to the company administration (as desired) and usage statistics, and no access to the tenders created and/or the contents of these. inex24 is not informed of any activities that involve customer data.

7. How are inex24 users authenticated?

For security reasons, access to inex24 is granted exclusively through 2-factor authentication, that is to say, individual access is legitimised by 2 individual factors. mTAN authentication is currently used, whereby an identifier, which is valid for 2 minutes, is sent to the user's registered mobile number, and this identifier must be entered after the username and individual password have been entered.

8. Who can adjust data and what is the format of this data?

Messages and information are created and sent by all users as part of tenders. The proposals are collected by risk carriers, provided that these are represented by users on the platform. The data can be created in any format (e.g. .doc, .pdf., .xls. .ppt, .jpeg, .avi), excluding executable files (e.g. .exe).

9. Does this data contain personal data?

The administrator creates all users with a surname, name, mobile phone number and email address. This data is essential in order to clearly authenticate the user and to demonstrate the security of the system. The user can configure their inex24 profile settings to specify which personal information may be visible to other users.

10. Can the data be changed?

Passwords and mobile phone numbers for the mTAN dispatch-can be reset at any time by the organisation administrator. The user must change their password when logging in for the first time (and/or after a manual reset is performed by the organisation administrator).

11. How can a user export their data from the system?

inex24 customers have the option of downloading data on inex24 from the system at any time. This can be performed using a number of options, for example with PDF reports in the Message Center, through zip file exports from the data room and through the generation of PDF files of existing proposals.

12. Who is authorised to close a process?

The processes (e.g. prefinal, closing) are commenced by the party issuing the invitation to tender and a deadline is set for each. Risk carriers should submit the tender within the specified deadline. Thus it depends of the individual pre-defined roles and rights concept of each organisation, whether an individual user can act along, or must obtain confirmation from a colleague as part of a 4-eye principle.

13. Can this process only be performed by the inquiring company?

A company that invites tenders for insurance coverage can accept a tender submitted by a risk carrier. Therefore it is possible to accept part-capacities of the total volume of a tender.

14. How long does the data of the concluded processes remain in the system?

The tender data (e.g. files, process) is retained in the system in accordance with the legal retention periods.

15. How is the settlement of the brokerage fee organised by inex24?

inex24 does not charge a settlement fee, therefore no brokerage fee is invoiced. The premiums for the services rendered by inex24 are agreed on an individual basis between the user and/or their organisation and inex24.

16. Who ensures that the data entered is correct?

The responsibility for the data entered (e.g. ratings) always lies with the party that enters the data. inex24 cannot assume any liability for the data, as we cannot have any influence on the data. Here the market regulates the quality of the data entered.

17. How can an (individual) evaluation of the insurer be performed using inex24?

The individual evaluation of the insurer is currently performed using the "Risk Carrier Comparison" report. An expanded evaluation matrix can also be created, into which customer criteria can be entered.

18. Does inex24 offer additional benefits in terms of auditing standards/compliance?

Yes, because the continuous documentation of all processes by all parties takes place in one system and there is no change in media and/or change of documentation media. The electronic system assigns a user and a time stamp to every single activity that takes place within inex24. With inex24, having to rework tender process documentation becomes something of the past.

19. Can anyone now buy insurance using inex24?

No, because expertise and/or specialist knowledge cannot and/or should not be replaced by a system. The party issuing the tender and the knowledge of this party offers additional benefit for the company. inex24 is an application for professional insurance buyers, their advisers and risk carriers. The application simplifies the process of purchasing customised insurance solutions that are achieved through an intensive coordination process between the participants.

20. Do the development partners and/or pilot customers participate in inex24?

No. The pilot customers ThyssenKrupp, Bosch, Tchibo and HDI Gerling, as well as Aon, do not participate in inex24, but rather are at the disposal of inex24 as industry experts in professional development. The inex24 application is technically implemented and continually supervised by our joint-venture partner msg systems AG, one of the leading IT consulting and system integration companies in Germany. 

 

 

 

 

 

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